Shipping policy

For peace of mind and to ensure your purchase arrives safely and securely we use DHL Express to ship our parcels in the UK, Europe and Worldwide. Once an order has been place you will receive a tracking number in a confirmation email. All deliveries are tracked and must be signed for.

To avoid any mishaps please include both your contact phone number and email address when placing orders as we cannot change or amend incorrect address details once your order has been dispatched. 

Parcels will be dispatched within 2-3 working days and should be with you in 1-3 working days after dispatch, however, should you need your order sooner, please email us at customercare@fortunesfavour.com and we will always try our best to help. UK public holidays and sales periods will effect dispatch dates.

Please note that transit times refer to working days and we cannot be held responsible for any shipping delays caused by the carrier or the destinations customs department. Whilst we can fully appreciate how frustrating this is, it is unfortunately out of our hands. 


UNITED KINGDOM


Over £99: FREE UK EXPRESS DELIVERY 

 1-3 working days (from dispatch)


DHL Express 1-3 working days (from dispatch): £8

Any orders that require re-delivery will be charged at £7.00


 EUROPE


We cover tax and duty on all countries within the EU, 

apart from Switzerland, Norway and Iceland. 

All other countries will ship with no extra charges on delivery.


 Express 1-3 working days (from dispatch): £15 (Approx €17)

For orders within the EU a re-delivery is not possible.


SWITZERLAND, NORWAY AND ICELAND


DHL Express (1-3 days from dispatch) - £15 (Approx €17)
Duties and taxes may apply.

For orders within the EU a re-delivery is not possible.


 USA


Over ＄400: FREE EXPRESS DELIVERY

1-3 days (from dispatch) 


DHL EXPRESS (1-3 days from dispatch) - £19 (approx $23) 


Any orders that require re-delivery will be charged at £19.


AUSTRALIA 

 

Over ＄400: FREE EXPRESS DELIVERY

1-3 days (from dispatch) 


DHL EXPRESS (1-3 days from dispatch) - £24 (approx AUD.42) 

Any orders that require re-delivery will be charged at £19

*Tax and duty may be applied on delivery*


REST OF WORLD

Over £400:  FREE DHL EXPRESS DELIVERY 

Express 1-3 working days (from dispatch): £35

 New Zealand : tax and duty may be applied on delivery


Duties and Taxes

In instances where we do not cover duties and taxes, DHL may contact you before delivery to arrange pre-payment and as charges vary depending on country we are unable to give you an estimate. We would always suggest you research the destinations customs fees, charges and procedures to ensure you are happy and aware of any additional costs you may incur prior to placing your order with us. 

DHL

Our shipping partner, DHL Express, offers you the flexibility to make changes to your delivery while it’s on its way to you using DHL On Demand Delivery (ODD). Whether you need to schedule a delivery for another day or remove the signature requirement, ODD makes it easy for you. If you choose this as a convenient option for you to handle your delivery, we are not responsible if the parcel is lost or stolen. 

If you’d prefer to not to sign for your delivery, you can remove the signature requirement. Please note that if you choose to remove this, Fortune’s Favour and DHL cannot be held responsible for any loss or damage that may occur once your order has been delivered. This is applicable if you choose the leave with a neighbour option, deliver to a safe place and delivery to a delivery point.